Outlook 2016 hangs on updating inbox
Windows 7 (64 bit) users who have the IO Gear GSR-202 CAC reader [and are having problems with the reader not staying in device manager after the computer is restarted] should Install the driver from IOGear then restart the computer to fix the problem.
This has worked for some people, others are still having the problem.
DEE is only accessible via CAC, so, please look at this page for information you will need to access your email.
Mac users who have purchased the IO Gear GSR-202, GSR-202V, or GSR-203 CAC readers may have problems.
Problem 10: After installing Activ Client, you are still unable to access Do D CAC enabled websites.
Solution 10-1: Solution 10-2: Firefox users: Follow instructions here Problem 11: Received "Error 2738. If that doesn't work, keep reading for other ideas below.
See how to make DTS work by following guidance on the DTS support page.
All Army Knowledge Online (AKO) users who have a CAC should now be migrated to Do D Enterprise Email (DEE) and will no longer be able to access their AKO email with username and password.
Solution 9: Follow the guidance in this guide to disable the message.
NOTE: This will only work if you were the last person to logon to this computer.
Solution 2-6: If you are a dual CAC holder, and trying to access your computer when away from the office.
DISA has not figured out a way yet to authenticate the CACs with the newer Root certifications of Root CA3 and Root CA4.
You will need to request a regular account for the Do D organization.