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“They suspended my membership and sent me a demand for the full amount for the next six months.” So, Bianca deleted her profile and mailed them back, asking what they were trying to charge for.
She wanted a copy of the agreement they claimed she had entered into, and was sent a paragraph claiming she had bought the “minimum period” membership (no time limit detailed) with an “automatic renewal for R”.
They think they have gone out of their way to accommodate SA consumers in their response to you.
“The only way for such suppliers to know and learn SA laws is when the consumers feel aggrieved (enough) to come forward and complain.
matching personalities, gender, age, profession, levels of education and other variables.
So far, so good; but the reality is matches are hardly ever made in heaven and cancelling membership is not particularly easy, a reader told me.
“They are not considering the provision of the CPA in relation to cancelling fixed-term contracts.
So, there’s dating for seniors, the middle-aged, sexual orientations, lifestyle, religion etc – even niche sites for rabbit-food eaters, the gluten-intolerant, bearded wonders, farmers and bacon lovers.
Hopefully, you get to filter out the smokers, the ruffians and the soap dodgers (unless those are your exact type).
They claimed she was liable for the entire amount and threatened to hand her over.
But Bianca’s no consumer pushover, so she informed them they were breaking the law, as the Consumer Protection Act (CPA) requires they send a membership expiry reminder at least 40 days beforehand (and not more than 80 days before) and that they failed to offer her a cancellation fee. They have no phone numbers and claim to operate from a building in Germany.